ENবাং

10.4Shop Policy

Write the four texts buyers read about your shop — about us, privacy, terms and the return policy — and save them together.

Menu:
Manage Shop
Who:
Owner · Manager
Package:
All packages
Updated:
2026-10-15

Overview

Shop Policy holds four texts about your shop: About us, Privacy policy, Terms and Return policy. Buyers can read them on your shop's policy pages.

The four boxes are saved together with one button, Save policies. Every save sends all four boxes, so it replaces the whole set. Keep that in mind before you clear one of them.

Owners and Managers can change the policies. The Return policy matters most: a buyer who pays cash on delivery looks for it first, and the Manage Shop hub shows To do until it is written.

Screen tour

The Shop Policy page with its four text boxes and the Save policies button.
The Shop Policy page with its four text boxes and the Save policies button.
  1. The four text boxes — About us (a short text about you and your shop), Privacy policy (how you handle a buyer's information), Terms (the terms of buying from your shop) and Return policy (how and when a buyer can return an item).
  2. Save policies — saves all four boxes at once.

Steps

Write or change your policies

Steps

  1. Type or paste text into About us, Privacy policy, Terms and Return policy. Each box is plain text. There is no formatting toolbar.
  2. Press Save policies.
  3. A message says Saved.

Write the return policy first

Steps

  1. Go to the Return policy box.
  2. Describe how a buyer returns an item, how long they have, and whether the delivery charge is refunded.
  3. Press Save policies. The Manage Shop hub card for Shop Policy now shows Done.

Fields

Field Required What it does
About us No A text about you and your shop.
Privacy policy No How you handle buyers' information.
Terms No The terms of buying from your shop.
Return policy No How and when buyers can return an item. This is the one the hub checks.

Tips and common mistakes

  • Every save replaces all four. Because the four boxes are sent together, make sure each one still says what you want before you press Save policies.
  • Plain text only. The boxes do not keep bold, lists or links. Write each point on its own line.
  • Keep the return policy consistent with your delivery settings. If you refund the delivery charge on a return, say so here. The refund switch is on the Delivery Support page.
  • A policy is public. Anything you write here can be read by any buyer on your shop.