ENবাং

24.1Help Center

Search the common questions, watch the tutorials, message us on WhatsApp, and open the full user guide from the Help Center.

Menu:
Help Center
Who:
Owner · Manager · Staff
Package:
All packages
Updated:
2026-10-15

Overview

The Help Center is the help area inside the panel. Three things happen here: you search the common questions, watch tutorial videos, and message us on WhatsApp directly. The card at the top opens the full user guide in a new tab. The guide covers every menu and feature, step by step, with screenshots.

On a computer, the left menu has a Help Center link at its foot, and a round floating button sits at the bottom right. Both open this page in a new tab, so the screen you were on stays open. Owners, Managers and Staff can all open this page.

Screen tour

The Help Center, on a computer.
The Help Center, on a computer.
  1. The full user guide card — Open the guide opens the guide in a new tab.
  2. Tutorials — the video frames. A frame with no video yet says Video coming soon.
  3. Search the questions box — above the Common questions list. The list gets shorter as you type.
  4. Common questions — press a question to open its answer underneath.

When ShopGoti has set a WhatsApp number, a WhatsApp card appears under the guide card. If no number is set, that card does not appear.

Steps

Open the full guide

Steps

  1. In the left menu, press User guide at the foot, or press Open the guide on the card at the top of this page.
  2. The guide opens in a new tab. Pick the menu you have a question about from the list on the left.

Find an answer

Steps

  1. In Common questions, type a word that matches your problem into Search the questions.
  2. The list gets shorter as you type. If nothing matches, the page says: "Nothing found — try other words, or ask us on WhatsApp."
  3. Press the question you need. The answer opens underneath it; press the question again to close it.

Watch a tutorial

Steps

  1. Under Tutorials, press the frame of the video you want.
  2. The video plays on this page. It does not open a new tab.
  3. A frame that says Video coming soon has no video yet. There is nothing to open.

Message us on WhatsApp

Steps

  1. On the Need a hand? Message us on WhatsApp card, press Open WhatsApp.
  2. WhatsApp opens in a new tab with this message ready: "Hello, I need help with ShopGoti." Change it before you send if you want.
  3. If the card has an Hours line, the hours are written there. If it does not, the card says only: "A person answers."

Tips and common mistakes

  • The "?" in the top bar does not open this page. It opens the guide for the screen you are on — for example, the Orders list chapter on the Orders page. See Top bar.
  • There is no link to this page on a phone. A phone shows no left menu. On a phone, press More in the bottom bar, then User guide to read the guide. See Using the panel on a phone.
  • A missing video is not an error. Some tutorial frames are still waiting for their video.
  • Found a mistake in the guide? Tell us from the Help Center — use the WhatsApp card if it is there.