ENবাং

0.6Shop suspended

What the "This shop is suspended" screen means, what to do next, and what an Owner who closed the shop can do.

Menu:
Start here
Who:
Everyone (no sign-in)
Package:
All packages
Updated:
2026-10-15

Overview

When a shop is suspended, every page of the panel stops and shows This shop is suspended instead. Nothing has been deleted: orders, products and account records are kept. To have the shop reopened, contact ShopGoti support.

Staff and Managers can contact support or log out. An Owner also sees a form to delete the account, but only if the Owner closed the shop themselves.

Screen tour

This page is shown only to a signed-in user whose shop is suspended, so it has no screenshots. It has four parts:

  1. This shop is suspended — the title, with the message: ShopGoti has suspended the shop for now, and nothing has been deleted.
  2. Email support — opens your email app, addressed to ShopGoti support.
  3. Log out — signs you out on this device.
  4. Delete my account — Owners only. It sits below the line "If you closed this shop yourself, you can also delete your account here." The form has Your password, Type DELETE to confirm and the Delete account button.

Steps

Contact ShopGoti support

Steps

  1. Read the message This shop is suspended. Nothing you saved has been removed.
  2. Press Email support. Your email app opens with ShopGoti's support address.
  3. In your message, include your shop name and the email address you sign in with.
  4. Wait for the reply. One account can own only one shop, so you cannot open a second shop from this account to get around the suspension.

Sign out

Steps

  1. Press Log out. This signs you out on this device, which matters on a shared phone.
  2. You go to the sign-in page.

Delete your account after closing your shop (Owner only)

Use this only if you closed the shop yourself. If ShopGoti suspended it, deleting your account is refused, and you should contact support instead.

Steps

  1. Read the line If you closed this shop yourself, you can also delete your account here.
  2. In Your password, type your password. Leave it empty if you have not set one and sign in with a code.
  3. In Type DELETE to confirm, type DELETE in capital letters.
  4. Press Delete account. The button reads Deleting… while it works.
  5. You are signed out and taken to the sign-in page. Your name, phone, email and password are erased.

Fields

Field Required What it does Example
Your password Only if you have set one Confirms that it is you. Leave it empty if you sign in with a code. —
Type DELETE to confirm Yes Must be exactly DELETE. DELETE

Tips and common mistakes

  • Closing a shop is done from My account, not from this page. Open My account from the account menu, press Close my shop and type CLOSE to confirm. Buyers can then no longer order. Your subscription is cancelled at the end of the period you have paid for, and there is no refund. Products, orders and accounts are not deleted, and support can reopen the shop. Any open order must be finished or cancelled first.
  • Deleting an account is final. Your name, phone, email and password are erased, and every device is signed out. Order and accounting records are kept as the law requires, but they no longer identify you. This cannot be undone.
  • "Your shop is still open — close it first, then delete your account." This appears when you try to delete the account while the shop is still open. If ShopGoti suspended the shop, you did not close it, so contact support instead.
  • "That password is not correct." The password you typed does not match your account. Try again, or leave the field empty if you sign in with a code.
  • "Type DELETE exactly to confirm." Type DELETE in capital letters, with nothing else.
  • Managers and Staff do not see the delete form. Ask the Owner, or contact support.
  • Do not confuse the two warnings. A banner under the top bar that says Your shop is suspended is about your plan's bill, and comes with a Renew now button. This page is about the shop's status, which is set by ShopGoti. See Panel tour.