ENবাং

9.5Shipment detail

One parcel's recipient, parcel details, cash on delivery and courier status — and, for your own delivery, moving the parcel forward one step at a time.

Menu:
Courier → Shipments
Who:
Owner · Manager · Staff
Package:
All packages
Updated:
2026-10-15

Overview

To see one parcel in full, press its Consignment number on the Shipments tab. This page shows the recipient, the parcel details and the cash-on-delivery position.

For a parcel that goes out on your own delivery, this page also shows the step buttons that move it forward. For a parcel sent to a third-party courier these buttons do not appear, because the status comes from the courier.

Owners, Managers and Staff can all open this page. Moving a parcel forward, returning it or cancelling it is for Owners and Managers only.

Screen tour

The page has these parts:

  1. Heading — the consignment number (or the first eight characters of the parcel's ID if there is none). Under it are the courier and the creation time. On the right is the courier's status badge. This is the courier's status, not the order's status.
  2. What to do now — the step buttons for your own delivery. They appear only for parcels sent on your own delivery.
  3. Recipient — name, phone (press it to call), address and city.
  4. Parcel — weight in kilograms, a description of the items, and the tracking code.
  5. Cash on delivery — the amount to collect, and whether the courier has collected it. View the order sits below the cards.

Steps

Open one parcel

Steps

  1. Open the Courier menu, then go to the Shipments tab.
  2. Press the Consignment number of the parcel you want.
  3. To go back to the list, press the Courier button at the top left of the page.

Move your own delivery forward (Owners and Managers)

A parcel moves forward one step at a time. The panel shows only the next step.

Steps

  1. In What to do now, see which step comes next.
  2. If you want to record who did it, type a name in the Who did it (optional) box above the button. The name is added to the parcel's history.
  3. Press the button for the current status:
    • status created: Picked it up
    • status picked: On the way
    • status in_transit: Out for delivery
    • status out_for_delivery: Delivered it, or Part delivered
    • status partial_delivered: Delivered the rest
  4. When the step is saved, a message appears and the status on the page changes.

Return or cancel a parcel (Owners and Managers)

Steps

  1. If the parcel comes back, press Came back. If it is cancelled, press Cancelled. Both buttons are red.
  2. When the step is saved, the parcel no longer moves. The page then shows: This parcel is no longer moving — nothing about it can change now.

Go to the order

Steps

  1. Press View the order at the bottom of the page. The order's page opens.

Fields

Field Required What it does
Who did it (optional) No The name of the person who did the step. Each step has its own box, and the name is added to the parcel's history.

Tips and common mistakes

  • Third-party couriers (such as Pathao or Steadfast) show no step buttons on this page. The courier reports the status.
  • Staff members can see the step buttons, but they are not allowed to move a parcel forward. Ask a Manager to make the change.
  • Collected is not the same as remitted. Pressing Delivered it changes the parcel's status. To see when the courier remitted the cash on delivery, go to the Settlements tab.
  • In the cash-on-delivery card, the words "Collected" with a date mean the courier has taken the cash. "The courier has not collected yet" means it has not.
  • A COD amount of zero shows as Already paid. There is no cash to collect for that parcel.
  • A wrong consignment number means the page does not open. Go back to the Shipments list and open the parcel again.