A.3Order and payment statuses
What each order status and payment status means, with its Bengali and English labels, in one table.
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- Appendices
- Updated:
- 2026-10-15
Overview
An order carries two separate facts in the panel: the order status (which step the order is at) and the payment status (whether the money has arrived). The two do not change together. For example, a cash-on-delivery order can be Delivered and still Unpaid until the courier remits the money.
Each status has two names. The panel shows the Bengali name when the language is Bengali, and the English name when it is English. The "Code" column is for support; you do not see it on the screen.
Order status
| English | বাংলা | Code | What it means |
|---|---|---|---|
| Draft | খসড়া | draft |
Incomplete, not yet submitted. The order list has no tab for it. |
| New | নতুন | placed |
The order has come in and is not yet confirmed. |
| Confirmed | নিশ্চিত | confirmed |
The order has been confirmed. The next step is packing. |
| Packed | প্যাক | packed |
The goods are packed. The next step is booking a courier or shipping. |
| Shipped | পাঠানো | shipped |
The order has been sent and is on its way. |
| Delivered | ডেলিভার | delivered |
The order is marked as having reached the buyer. |
| Completed | সম্পন্ন | completed |
The order is finished. It can be completed only after the return window has closed. Final state; it can no longer be changed. |
| On hold | আটকে আছে | on_hold |
The order is paused for now. It sits outside the normal step path. |
| Cancelled | বাতিল | cancelled |
The order is cancelled. Final state; it can no longer be changed. |
| Returned | ফেরত | returned |
The buyer has returned the order. Final state; it can no longer be changed. |
Payment status
| English | বাংলা | Code | What it means |
|---|---|---|---|
| Unpaid | বাকি | unpaid |
The money has not arrived yet. This is the usual state for cash on delivery. |
| Pending | অপেক্ষমাণ | pending |
Payment is in progress. In the order list this is the Payment OnProcess tab. |
| Part-paid | আংশিক | partially_paid |
Some of the money has arrived, not all of it. |
| Paid | পরিশোধিত | paid |
All the money has arrived. |
| COD collected | COD আদায় | collected |
The courier has collected the cash-on-delivery money from the buyer. |
| Remitted | প্রেরিত | remitted |
The courier has sent that money to you. |
| Failed | ব্যর্থ | failed |
The payment failed. In the order list this is the Payment Failed tab. |
| Refunded | ফেরত | refunded |
All of the money has been refunded. |
| Part-refunded | আংশিক ফেরত | partially_refunded |
Some of the money has been refunded. |
| Charged back | চার্জব্যাক | charged_back |
The gateway or bank has taken the money back. |
Tips and common mistakes
- Order status and payment status are different. Do not read the two columns as one. A delivered order can still be unpaid.
- "Returned" appears in two places. As an order status it means the buyer sent the order back. As a payment status, "Refunded" is the money side. They are different facts.
- A final-state order cannot be changed. Completed, cancelled and returned orders show no further steps.
- The "What it means" column is the plain meaning. Which buttons appear at each step are on the order's own page.
Related pages
- Orders list — filter orders by status and by payment
- Common problems and messages — messages you may see on an order
- Glossary — the panel's words in Bengali and English