ENবাং

25.2My account

How to close your shop and delete your account, step by step. An owner closes the shop first, then deletes the account.

Menu:
Your account
Who:
Owner · Manager · Staff
Package:
All packages
Updated:
2026-10-15

Overview

The My account page has one section: Delete my account. On a computer, press the round button with the first letter of your name in the top bar to open a menu, then choose My account.

The steps depend on your role:

  • Owner — while the shop is open, first use the Close my shop form. After the shop is closed, use the Delete my account form.
  • Manager and Staff — go straight to the Delete my account form.

This page has no form for changing your password. To change the language, use the EN / বাং button in the top bar; see Top bar. A phone's top bar has no account menu, so do account deletion and shop closure from a computer.

Screen tour

My account — an Owner, with the shop open.
My account — an Owner, with the shop open.
  1. Close my shop form — for the Owner only, while the shop is open. The whole form is this area.
  2. Your password box — fill it in if you have set a password. If you sign in with a code, leave it empty.
  3. Type CLOSE to confirm box — type CLOSE exactly.
  4. Close my shop button.

Steps

Owner: close the shop first

Steps

  1. In the top bar, press the round button with the first letter of your name, then press My account.
  2. In the Close my shop form, enter Your password if you have set one.
  3. In Type CLOSE to confirm, type CLOSE exactly.
  4. Press Close my shop.

Owner: delete the account after closing

Steps

  1. After the shop is closed, opening any page of the panel shows This shop is suspended. That page has the Delete my account form underneath, for the Owner.
  2. If you have set a password, enter it in Your password.
  3. In Type DELETE to confirm, type DELETE exactly.
  4. Press Delete account.

Manager and Staff: delete the account

Steps

  1. In the top bar, press the round button with the first letter of your name, then press My account. There is no shop-closing step: the Delete my account form shows at once.
  2. If you have set a password, enter it in Your password.
  3. In Type DELETE to confirm, type DELETE exactly.
  4. Press Delete account.

Fields

Field Required? What it does
Your password No — needed only if you have set a password Checked against your password. If it is wrong, the page says: "That password is not correct." Leave it empty if you sign in with a code.
Type CLOSE to confirm Yes Confirms closing the shop. Must be exactly CLOSE.
Type DELETE to confirm Yes Confirms deleting the account. Must be exactly DELETE.

Tips and common mistakes

  • An owner cannot delete the account while the shop is open. The server answers: "Your shop is still open — close it first, then delete your account."
  • Open orders stop the shop from closing. The server answers: "You have orders in progress — a buyer is waiting on each. Finish or cancel them first." Finish or cancel them, then try again.
  • Closing the shop does not delete anything. Products, orders and accounting records stay. ShopGoti support can reopen the shop.
  • Only the shop's owner can close the shop. Managers and Staff do not have the Close my shop form.
  • During a support session, no account form appears. ShopGoti support can be in your shop for a short time. While they are, you see: "An account cannot be deleted from a support session."
  • A phone has no link to this page. Use a computer for these steps.